FAQS

Johnson Pharmacy keeps its privacy policy under regular review and we may make changes to this notice at any time. Depending on the associated processing risks, we will either contact you with the modified terms, or we will post a copy of these on our website. Any changes will take effect 7 days after the date of our email, or the date on which we post the modified terms on our website, whichever is sooner. Please ensure you regularly check our website for any updated use of your personal data, alongside contact information in the event you have any further queries.

Special category data is personal data that might be more sensitive to you. This includes things like health information, ethnicity, religious beliefs, and sexual orientation. Johnson needs to use special category data to provide things like prescriptions and services in pharmacies, which we wouldn’t be able to do without using this data. Wherever this data is used, there are additional legal safeguards we must adhere to, which include:

• Establishing a legal basis to use this information, as well as an additional condition for our use.
• Depending on the condition selected to use this data, we may also be required to establish a further condition for use.
• Adhering to a specific ‘appropriate policy document’, which governs our compliance.
• Completing a data protection impact assessment to measure any risks to you, the data subject, as a result of the use of your data.

In order to deliver our services to you, it is necessary to contact you using the contact mechanisms you have given us. This may be by issuing an email to confirm your order, sending an SMS message to confirm a delivery slot, calling you to discuss an issue with your order or for other similar reasons. These communications are necessary, and we will use whichever communication method we can to ensure we provide you with the information you need. You can inform us of particular communication preferences (e.g. email rather than phone call) and we will endeavour to follow your preferred mechanism. However, we reserve the right to use any contact information we have to deliver necessary information to you.

Given Johnson’s core function is healthcare, there may be occasions where it becomes necessary to safeguard individuals, either from others or themselves. We always take any decision around sharing data of this nature with other authorities or bodies incredibly seriously, and we ensure that our internal policies also reflect this. Data protection laws are still applicable and, in serious cases, the sharing of personal data will likely be done using one or more of the following legal bases:

• • Vital interests (to protect those of the data subject/s).
  • Reasons of substantial public interest, which may include:
    
    • Preventing or detecting unlawful acts.
    • Protecting the public.
    • Safeguarding of children and individuals at risk.
    • Safeguarding of economic well-being of certain individuals.

Well always weighs up the necessity of sharing any personal data for purposes above and beyond that which the data subject is already aware of and considers whether consent is an available option. 

We will retain your personal information for as long as we are legally or contractually required to do so, or for a period which is justifiable to meet our business needs. The exact retention period varies depending on the type of information and purpose for use. 

• We prioritize the privacy and anonymity of our customers.
• You can pay us online using a host of online payment options without worrying about the security features.
• We have a 256-bit SSL approved webpage that provides enhanced security and faster online payment processing.
• None of your details including sensitive information such as debit card numbers or your name, email id, or phone number are recorded in our server registries.
• We only use them on a one-time basis when you are buying medicines on our portal.

• One of the things that customers worry about is the quality of medicines when ordering them online.
• At Johnson Pharma this is the last thing that you need to worry about.
• We are only engaged in the selling of verified and tested drugs that have been approved by the FDA.
• We provide a 100% guarantee of all the medicines that are sold on our portal.
• For ensuring further safety regarding the standard and quality of medicines we have a team of doctors and medical experts such as MDs who keep doing random sample checks on different medicines that are available in our stock.

• Johnson pharma give you cent percent assurance on the medicines purchased from its portal.
• Our quality of medicines is the best and cannot be questioned upon.
• We source the pills of all medicinal categories from the manufacturer and registered suppliers only.
• We also have a team of medical experts who will constantly evaluate the quality of drugs, medicine testing, and ensuring the right temperature and conditions for each of our products.

• With Johnson pharmacy, customers get the advantage of hassle-free buying.
• You can get all pills from us of different categories.
• Place your order and enjoy your life hassle-free as we will deliver the medicine package right at your doorstep.
• We ensure that during transit the medicines are properly stored in packs or containers so that they don’t get spoiled in any way.
• We also try and provide you the package within the shortest time frame.

• At Johnson pharmacy we believe that customers are our most valuable assets.
• We are concentrated on making profits but at the end of the day, we also love to see your smile.
• We have a foolproof method of providing a faster and efficient customer service process.
• You can contact us directly on our customer helpline number if you have a query or email us.
• Even if you have any complaints we try and resolve them in the fastest time possible.
• We believe that customer servicing is an integral part of our business that helps us to make a recognized brand in this industry.

• At Johnson pharma you get a one-stop solution for all the generic medicines.
• We provide generic medicines at the best rates.
• Moreover, you can shop out using a category wise on all the major diseases and find the right generic medicine for your treatment.
• But we recommend you consult the doctor first before buying any generic medicines from our portal.

• We have one of the widest arrays of medicines that you can buy from our portal.
• For the ease of the customers, we have made various categories of disorders for which you can get all the well-recognized brands.
• Our range of medicines includes all types of drugs such as prescription drugs, generic drugs.
• We have covered a range of disorders and have a large number of medicines for each category that are manufactured by different pharma companies.

This includes-

• Erectile dysfunction
• Asthma
• Hepatitis C
• Herpes
• Diabetes
• Blood pressure problems
• HIV
  AIDS
• Acne
• Migraine
• Cancer
• Infertility
• Alzheimer’s syndrome

• We source our medicines directly from the manufacturers.
• On some rare occasions, we also have to source them from the vendors and wholesalers but all of them are registered licensed dealers.
• Our medicines are always of the highest quality as we ensure to buy them from the medicine manufacturing companies themselves.

• We assure the quality of the medicines bought from our portal.
• We ensure that you always get the best products at the best prices.
• We ensure to give home delivery right at your doorstep for the bought medicines.

• Our customers are always ensured of the best quality of medicines bought from our portal.
• This assurance is delivered as we source all our medicines directly from the pharma companies themselves or sometimes their registered and authentic dealers and wholesalers.
• We ensure to conduct periodic checks and audits on our existing stock of medicines.
• This includes conducting the usability of the medicine, standard, and safety of taking in the medicine after assuring its quality.
• We focus mostly on the composition of the medicine to ensure that they remain the same despite staying in our logistical units for many days, weeks, or months.
• The other most important thing that we focus on is the expiry dates of the medicines.
• All these are check by a certified group of experts that includes doctors, and quality specialists that conduct the repeated checks and audits.

• The cost of the medicines is the same as they are mentioned on our website. 
• The offers and discounts that we give are based on the volume of orders you placed, number of times you purchased from our portal.
• As we are a well-trusted global online portal for the sale and delivery of medicines you need to check out the cost of medicines and delivery charges.
• These might vary from one country to another based on the prevailing prices in your region.
• But we offer the same prices for a specific medicine to all countries and regions that are served by us.
• Based on the type of medicine you are buying and your order volume you are going to get offers and discounts for next order.
• Offer & discount are at sole discretion of the Johnson Pharmacy and we may discontinue it at any time without any notice.

• Once you finalize the order that is before the payment page or process the system will show you the summary of products selected along with price and shipping cost if any.
• Now, after this, you are supposed to process the order and make the payment online. Once your order is successfully placed you will receive a final acknowledgment from our end with the final order value.
• If under any circumstances we are unable to place your order or place a partial order due to stock being sold out of our inventory then the same will be mentioned in the final acknowledgment bill from our end.

• Once your order is placed after the payment process is complete you can track the order on our portal. Now, we will again send you an email confirmation when we are about to ship your product.
• This can generally take around 24 to 48 hours after you place the final order on our portal and after the payment has been done.
• We will send you a shipment bill or invoice stating the invoice number, shipping details, and how you can track the shipment while in transit.
• If in any case, you have problems in understanding you can call on our helpline number to check and confirm the same.
• We generally ship your package right at your home or your office address. Meanwhile, once your order has been shipped please do not change the shipping address as this may result in undelivered packages.

• Johnson Pharma supplies its products in more than 50 countries. Thus if you have ordered as a foreign citizen then you got to have further time in your hand. Because your package when it reaches the airport or the port is likely to go through a customs check and this may result in additional delays.
• We cannot be held liable for the delay that has been caused in the customs department as such delays are beyond our control. Usually, once the customs check is complete your package will be shipped to the local courier office from where the local dispatch procedure begins.
• Remember that the customs check can take anywhere from a few days to a few weeks so keep in hand additional time for this.

• Generally, for local and within the territorial zones, our packages are delivered within a few days. But there can be delays due to some unforeseen circumstances such as delays in customs, or natural disasters or political disruptions, and turmoil or lockdown in the state.
• we generally don’t take more than 15 to 20 working days to post the placement of the final order on our portal.
• But do keep in mind that there is going to be a customs check which can cause delay. It is the duty of the customer to track their package and shipments and call us for further reference if their package is still not delivered generally after 15 to 20 days.

• We don’t generally face such scenarios but we cannot predict what’s going to happen tomorrow. We will generally reship all the orders or refund our customers in case the package is lost at our end during the transit period.
• We bear the entire loss for the customer barring the taxes and customs duty. But in cases where the customers have not received their packages even after 21 days at maximum for all local and international orders the customer needs to get in touch with our helpline number.
• In general, we will reship the product to the customer or ship the delivery once again for free this time. But such requests have to be made to our helpline and customer care executive within a maximum of 8 weeks post the final order placement.
• We don’t refund or reship your package if you come to us informing us that you have not received your package after 8 weeks.

• In any circumstance, if the shipped order received by the customer is found to have a broken seal or tampered seal then it has to be reported by the customer within 7 days of receiving the shipment.
• If you place a refund order or return order within 7 days we will arrange for a reshipment and pickup of the damaged product after verifying everything.
• No return and refund orders are entertained after 7 days of receiving the order.